Terms of service

1. Acceptance

These terms form the contract between you, the coach, trainer, gym or coaching company subscribing to the service, and MLJ, SASU, the company that publishes CoachCheckIns. You accept them when you open an account, when you send the demo request form on this site, or when you pay a subscription invoice, whichever happens first. If you are agreeing on behalf of a business, you confirm that you may bind that business. If you do not accept a clause, do not use the service, and write to us instead so we can discuss it.

2. What the service does

CoachCheckIns is a web application that sends your coaching clients a recurring check in form by email and text message, collects their answers, turns those answers into an adherence score out of 100, and raises at risk flags on the clients whose answers or silence suggest they are drifting. The account also holds a roster board, a photo and lift timeline for each client, a library of saved replies, CSV export, webhooks and a REST API. The service is delivered over the internet as software as a service; there is nothing to install and no hardware to buy.

The service is a communication and record keeping tool. It does not provide medical, nutritional, physiotherapy or legal advice, and the score it produces is a summary of what your clients report, not a clinical assessment. You remain the professional responsible for the coaching decisions you take.

3. Accounts and eligibility

You must be at least 18 years old and operating as a business to hold an account. You are responsible for the accuracy of the details on your account, for keeping your password private, for turning on two factor authentication, and for every action taken by the coach seats you invite. Tell us promptly if you think an account has been accessed by somebody who should not have it. Accounts are for the business named on the subscription; sharing one seat between coaches to avoid a higher tier is not permitted.

4. Acceptable use

You agree to send check in forms only to people who are your coaching clients and who expect to hear from you. You agree not to use the service to send unsolicited marketing, to collect information you have no right to collect, to store payment card numbers, or to upload content that is unlawful, defamatory or infringing. You agree not to probe, scrape or reverse engineer the platform, not to resell access to it, and not to run automated load against the API beyond the published rate limits. We may suspend an account that puts the platform, its other users or their clients at risk, and we will tell you why in writing when we do.

5. Plans, prices and billing

Three plans are available. Side Hustle costs $29 per month and covers up to 15 active clients on one coach seat. Full Time costs $59 per month and covers up to 60 active clients with text message delivery, at risk flags, the saved replies library and the API. Studio costs $129 per month and covers up to 250 active clients across five coach seats with coverage notes, the team dashboard and per program scoring weights. All prices are in US dollars and exclude any sales tax or VAT that may apply to your jurisdiction.

Subscriptions are billed monthly in advance by our payment processor on the calendar day you first subscribed. There is no setup fee, no charge per check in sent and no annual commitment. If your active client count passes the ceiling of your plan, we move you to the tier that fits from your next invoice onward and never charge the difference retroactively. Prices may change with at least 30 days of written notice, and a price change never applies to a month you have already paid for. Invoices that fail to settle are retried for 14 days, after which sending is paused until payment succeeds; your data stays intact during that period.

6. Cancellation and refunds

You can cancel at any time from the billing screen in your account, with no phone call and no exit fee. Cancellation stops the next renewal; the account keeps working until the last day of the period you already paid for. We do not prorate refunds for a partial month, except where the law where you live requires it, or where the service was substantially unavailable through our fault. We may end an agreement ourselves with 30 days of notice, or immediately for a serious breach of section 4, and in that case we refund the unused part of the current month.

7. Your data and your clients' data

Everything you and your clients put into the platform stays yours. We store and process it to run the service for you, and for nothing else: we do not sell it, we do not use it to build advertising profiles, and we do not use identifiable client answers to train models. You may export the full history to CSV or a zip archive at any time while the account is open, and for 30 days after it closes. After that window we delete account data on our normal deletion cycle. You are the controller of your clients' information and are responsible for telling them what you collect and for having a lawful basis to collect it; we act as your processor for that data. Personal data handled through this website is described separately in the privacy policy.

8. Availability and support

We aim for 99.9 percent monthly availability outside of announced maintenance, and we schedule maintenance windows outside US coaching peak hours where possible. Check in delivery depends on email and text message providers we do not control, so we cannot guarantee that a given message reaches a given phone. Support questions are answered by email within one business day, Monday to Friday, on every plan. Studio accounts also have a named contact for same day answers on weekdays.

9. Warranty disclaimer

The service is provided as is and as available. Beyond the guarantees that cannot be excluded under applicable law, we make no warranty that the platform will be uninterrupted, error free, or fit for a particular purpose, and we do not promise any specific business result. Retention figures, response rates and other numbers quoted on this website are medians observed across accounts, not commitments about what your roster will do.

10. Limitation of liability

To the extent permitted by law, our total liability for any claim connected to the service is limited to the fees you paid in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential losses, including lost clients, lost revenue, lost goodwill or the cost of substitute software. Nothing here excludes liability for fraud, for gross negligence or for anything else that cannot lawfully be excluded.

11. Indemnity

You agree to hold MLJ, SASU harmless from third party claims arising out of the content you send through the platform, the way you obtained your clients' contact details, or your use of the service in breach of these terms, including reasonable legal costs.

12. Changes to these terms

We may update these terms as the product changes or the law does. A material change is announced by email to the account address at least 30 days before it takes effect, and the date at the top of this page is updated. Continuing to use the service after that date means you accept the new version; if you do not, cancel before it takes effect and the old terms govern your final month.

13. Governing law and contact

These terms are governed by French law. Any dispute that cannot be settled amicably falls under the exclusive jurisdiction of the competent courts of Paris, France, without prejudice to mandatory consumer protection rules that may apply where you live. Write to jimenezjulien42@gmail.com for any question about this agreement. Company registration details are on the legal notice page, and the person accountable for the service is described on the author page.